Our products are shipped globally, so we ask 3-5 week delivery window to ensure your item arrives safely. All purchases and sales are final. No returns or changes after shipment. If you received the wrong size or wrong product we are more than happy to help. Reverie is not responsible for any lost, unclaimed or damaged packages and recommend contacting the shipping carrier such as USP, USPS, FEDEX, OR DHL. Any issues contact r3verie.us@gmail.com